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Accessibility statement

Accessibility statement for Disability Arts Online website

22 September 2020 

Contents of this statement

  1. Using this website
  2. Increasing access on different devices
  3. Overview of how accessible the website is
  4. Contacting us
  5. Technical information about this site’s accessibility 
  6. How we tested this website
  7. What we’re doing to improve accessibility

1. Using the Disability Arts Online (DAO) website

This website is owned by Disability Arts Online (DAO) and it is run by a small dedicated team. We want the site to be as accessible as possible, and have considered accessibility since the start of the website’s development. Working with the website developers, we have run regular access reviews and carried out access user testing with assistive technology users, striving to prioritise access within the constraints of budget, technology, and staff capacity. 

In this section we outline some of the features that are built into the site to help access, how to contact us to make suggestions for improving accessibility, and how you can get content in alternative formats if something is not accessible to you.

On this website you should be able to:

  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software –
  • Listen to the website using a screen reader
  • Change the size of the browser window but still read the text – as it will reflow in a single column – can zoom up to 300%

2. Increasing access on different devices

There are changes you can make to different devices to increase access to our site, depending on how you prefer to access the web, including:

  • Speech output
  • Magnifying the screen
  • Making the mouse point bigger
  • Slowing down the mouse speed
  • Using the keyboard to move around a website

There are lots of useful links and information on the AbilityNet website, and we recommend you go there for up-to-date advice on making your specific device easier to use.

3. Overview of how accessible the website is

The site includes the following features to increase accessibility:

  • Text content written in plain English to make it easier to understand
  • A logical layout and easy to find contact details
  • A ‘skip to content’ to go straight to the main site content 
  • The use of headings to split up the content visually and to improve navigation by screen-reader users
  • The use of alternative descriptions to describe most images
  • An Accessibility link to a page with more information of different ways to access the site.
  • Videos have captions to increase access to all, including screen reader users and D/deaf hard of hearing users. 
  • Audio files (including podcasts) have transcripts to make them more accessible to all including screen reader users and D/deaf hard of hearing users.

We know some parts of this website aren’t fully accessible and will work to rectify them and re-test with a range of assistive technology users. This includes:

  • Some images are missing alternative text – all new images will have alt text, and we are going through all images to add alt text. 
  • Missing or skipped heading levels – review use of headings 
  • Some examples of low text and background colour contrast – we are reviewing and will fix all instances of this.  

3.1. What to do if you can’t access parts of this website

If you need information on this website in a different format, e.g. large print or Easy Read, please contact us:

3.2. Reporting accessibility problems with this website

If any parts of the website are not accessible for you, please get in touch with us. In particular, if: 

  • You cannot access the information on this website and would like to discuss the options of providing content in an alternative format
  • You would like to ask anything or tell us anything about the accessibility of our websites

We’re always looking for ways to improve the accessibility of this website and welcome your feedback. If you find any problems that aren’t listed in this statement or think we’re not meeting the requirements of the accessibility regulations, get in touch. 

We aim to get back to you within 15 working days. 

4. Contacting us by phone or visiting us in person

We do not have a venue or public office, but please email or phone using the contact details outlined above if you’d like to get in touch. 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

5. Technical information about this website’s accessibility

DAO is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

In this section, you will find out more about the accessibility of our website and how far it conforms to the Web Content Accessibility Guidelines (WCAG) 2.1 level AA. The known issues are not an exhaustive list, but we have summarised the main problems we found on the site.  

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to non-compliances including those listed below: 

5.1. Non compliance with the accessibility regulations

5.1.1. Some images and video do not have alt text

This means that people relying on screen readers or those who can’t see images cannot access the information within the visual content of the site. 

  • This fails WCAG 2.1 criteria: 
  • 1.1.1. Non-text content
  • 2.4.4. Link purpose (in context)
  • Date to review: within 12 months of publication of this accessibility statement 

5.1.2. Empty and unordered headings; skipped heading levels 

Some users, especially keyboard and screen reader users, navigate a page by reading out the headings. An empty heading will present no information and might be confusing. Also, some heading levels have been skipped which confuses the navigation. 

  • This fails WCAG 2.1 criteria: 
    • 1.3.1.   Info and relationships 
    • 2.4.1.   Bypass blocks
    • 2.4.6.   Headings and labels 
  • Date to fix: within 12 months of publication of this accessibility statement 

5.1.3. Colour contrast

There are multiple examples of low colour contrast of text and background colours, which makes text harder to read.  

  • This fails WCAG 2.1 criteria: 
    • 1.4.3. Contrast (minimum) 
  • Date to fix: within 12 months of publication of this accessibility statement .

5.2. Disproportionate burden

Video and audio content 

All videos commissioned by DAO have captions and some form of audio description (whether text transcripts or audio-based). However, some externally produced videos that are embedded in the website from elsewhere may not have captions and/or audio descriptions. As we do not own this content it is technically impossible to implement these features unilaterally. 

We have assessed the process for making the external videos accessible, and it would involve working with each external artist or organisation to make their pre-existing content accessible. The website hosts dozens of externally produced videos, and it would be dependent on the external party agreeing and giving us access to their content in a timely fashion, which simply cannot be guaranteed. 

We consider that the impact of fully meeting the requirements is too much for the organisation to manage at this stage, and that the requirement to make all videos accessible would be a ‘disproportionate burden’ as it would require using up a large amount of the organisation’s budget for the year, and divert money from the running of the website. 

Into the future, we will continue to make strong recommendations at the point of submission of all video and visual content that it is provided with captions and some form of audio description, including links to resources and examples on how to achieve this. 

We will review the accessibility of the video content at the next access statement review date, and reassess our approach at that point. 

User-generated images

We aim to provide alt text to all images that convey information to users, and although we  encourage contributors to describe their content, some user-generated content might not have alt text. As there are over 8,000 images in our image library and no technical way to filter those that don’t have alt text, we consider it a disproportionate burden at this time to check every single past image for alt text. When we next review the access statement we will try and work with an intern or volunteer to help us review historic images for alt text.

PDF and Word documents

It would be a disproportionate burden for the organisation to go back and review all the Word and PDF documents published on the site before September 2018 to ensure they were accessible. 

However, we make the commitment to ensure that any new PDFs or Word documents published from that date, and into the future, will meet accessibility standards.

5.3. Content that’s not within the scope of the accessibility regulations

Some access problems fall outside the scope of the accessibility regulations: 

  • PDFs and other documents

Some older PDFs and Word documents do not meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services, however get in touch with us if there is some content that you can’t access and we’ll suggest an alternative. 

  • Live video and Images

Live video streams have captions even though live video is exempt from meeting the accessibility regulations. The user generated video on the site is outside of our control, so although we will continue to encourage artists to make their content accessible to all we cannot guarantee this.

Some external sites that we link to might not be fully accessible

Some of the content and information that we link to might not meet accessibility standards – we are not responsible for the accessibility of external content and sites. However, where there is a choice, we will always choose the most accessible options.

6. How we tested this website for accessibility

We considered accessibility from the start of the site design, running access checks to ensure that the target users’ points of view were included at different stages. There were 3 main stages of testing:

  • ‘Wireframe’ testing early plans of the site, to review the planned logic /approach
  • ‘Flat design’ testing of the site – expert audit of usability / visual accessibility. 
  • Access user testing with assistive technology users
  • Testing the code with an automated validator, against WCAG 2.1. AA

Most recently we have tested the site and content for accessibility using the WAVE automated validator tool https://wave.webaim.org – to highlight any access problems in relation to WCAG 2.1, and we have included this information in the accessibility statement. 

We are committed to providing a website that is accessible to all and will review this access statement on a regular basis, at least every 12 months from the date of publication of this statement. At that stage we will review the issues listed under ‘Technical information about this website’s accessibility’ and check whether the accessibility problems have been resolved by the date specified. We will also check the accessibility of new content that has been added since launch. 

Other ways that we are working to make sure that our website and content is accessible to all include: 

  • Raising general awareness of accessibility across the arts, culture and heritage sectors
  • Undertaking staff training and raising awareness within the organisation
  • Doing more research into how to increase accessibility of content including videos and audio, PDFs and PowerPoint documents 
  • Updating our guidelines for staff, external developers and contributors 

This statement was prepared on 22 September 2020. 

It was last updated on 22 September 2020.