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Blog - Crippen

Crippen looks at the barriers confronting disabled shoppers


The Disability news Service reports that at least 30 disabled people have instructed solicitors to begin legal action against various supermarkets for discriminating against them under the Equality Act by failing to make the reasonable adjustments needed for them to shop safely.

disabled shoppers

going in circles @

Many disabled people have found it impossible to order home deliveries online, because they are not in the small proportion of disabled people seen by the government as being “extremely clinically vulnerable”. This criterion allows some disabled people to access a ‘priority delivery’ function on the various supermarket web sites. Unfortunately, ‘normal’ delivery slots are fully booked for up to four weeks in advance, and even then, offer no available slots after this period.

Some of those taking legal action are unable to shop safely in supermarkets because of the poor response to social distancing by other customers, while others are unable to travel to supermarkets for impairment-related reasons.

Some of the claimants could shop safely in-store if their local supermarket was willing to make reasonable adjustments for them, but are prevented from doing so, for example, by having to queue to enter the store – with no seats while they are waiting – or not being allowed to bring a companion with them to help them shop.

One of the claimants, who has been an online customer with Sainsburys for over 10 years has described how the failure to secure regular deliveries from Sainsbury’s has been a “huge source of anxiety”.

Although she is seen as being “at risk”, because of her health conditions, she is not one of the 1.5 million people in England on the government’s list of those most at risk from the virus and so is not seen as a priority for home deliveries, even though she receives the enhanced rates of personal independence payment for both daily living and mobility.

Go figure!

And here is an audio transcription for easier access to the Blog (voice of Helen Lupton aka Mrs Crippen)

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Rona Topaz
Rona Topaz
2 months ago

Sainsbury’s twice tried to get me to “get to the back of the queue” the first time I turned up with my Zimmer frame. There was a 20 strong queue and I can only stand painlessly for around 3 minutes. I just entered the store and used my hearing loss as an excuse for ignoring them and went straight up to the manager. Manager assured me that I could jump the queue-they knew my face, regular customer, etc, blah. The second time they tried to get me to queue, you would not have wanted to trade places with the very… Read more »

2 months ago

Love the cartoon – not a form that I can usually access so really appreciate the AD

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