Closing Date: 25 January 2021
Arts at the Old Fire Station
Remuneration: £10,053 pa
Duty Manager (17.5 hours a week) – 8 months Maternity Cover
The Old Fire Station is a centre for creativity in Oxford housing two organisations: the homelessness charity Crisis and Arts at the Old Fire Station (AOFS). We share our building.
AOFS encourages people from all backgrounds to understand and shape the world in which we live through stories, creativity and the arts, and by connecting with others.
ART IS FOR EVERYONE. EVERYONE HAS POTENTIAL.
At AOFS, we produce and present across art forms, help people to be creative, support artists, include people facing tough times because of disadvantage, work with communities across Oxford.
In everything we do, we consider, facing the climate emergency, unlearning discrimination, being human friendly, experimenting and listening, building financial resilience.
We do this by good quality relationships, listening and learning, encouraging creativity and risk-taking, offering a public space which is welcoming to all, working collaboratively online, outside and elsewhere.
Essential to delivering our shared mission is the participation of Crisis members (homeless people using Crisis’ services) in our work.
Line managed by: Front of House Manager
Works closely with: Front of House Manager(s), Front of House Assistants, Usher Mentor, Deputy Director, Technical Manager, Theatre Technician, Volunteers and colleagues at Crisis, particularly Facilities Manager and Reception staff.
Manages: None, but will supervise front of house assistants and volunteers as and when required on shift
Salary – £10,053 at 0.47 contract (£21,390 full time equivalent)
Main duties and responsibilities
To make sure that all front of house operations run smoothly, with excellent customer service providing an informed welcome for audiences, the general public, artists, hirers and Crisis members. Working with colleagues to understand and overcome the challenges around accessibility in public spaces to ensure equal access for everyone. To be responsible for the Health and Safety operations of the building when on duty. As well as managing the bar, the event ticketing sales, casual staff and volunteers on shift. This role is responsible for locking up and securing the building at the end of the shift.
Main duties and responsibilities
Communicating with hirers on event nights to ensure all their requirements are met
Representing the Front of House Manager(s) when required to do so
Managing the volunteers on shift
Managing the bar and overseeing that alcohol is sold responsibly and in line with our licence
Supporting box office staff selling tickets for events
Setting up basic audio/visual equipment as and when required e.g. projector, screen, portable PA
Handling general enquiries from hirers, performers, promoters and the public
Being the responsible person for fire evacuation and Health & Safety issues on shift
Control and rotation of bar stock on shift
Cash handling and reconciliation
Ensuring compliance with licensing and health and safety law and regulation.
What we are looking for
Essential – If you have all of these, please apply.
Experience of a selling and/or customer facing environment
A commitment to excellent customer care
Experience handling and reconciling cash
An understanding of the importance of health and safety
The ability to work under pressure and multi-task
Experience of training others
Excellent communication skills (verbal and written)
Good Microsoft Office skills and experience
The ability to work evenings and weekends
A willingness to undertake appropriate training
Energy and enthusiasm to be part of a small team
Interest in the Arts
Desirable – if you don’t have all (or any) of these, don’t worry. We can teach you.
Experience using Outlook
Experience using event management systems
Experience of box office systems
Experience of working in an Arts environment
Examples of making improvements to organisational systems
Examples of making improvements to income streams from Front of House activity
Experience working in a small team
Experience working with vulnerable adults
Previous bar work and/or retail
Qualifications in First Aid, Fire Marshal, Health and Safety
An eye for detail and ability to complete tasks
Confidence around projectors and PA systems
We welcome and encourage applications from individuals without formal education and/or who identify as:
D/deaf and/or disabled
Working-class, benefit class, underclass
Global majority* and/or migrant
*This includes people of Black Caribbean, Black African, South Asian, East Asian, South East Asian, Middle Eastern, Arab, Latinx, Jewish, Romany and Irish Traveller heritage
As an equal opportunity employer, we recognise the diversity shortcomings of our industry and are committed to driving change and supporting employees to provide an inclusive workplace.
We expect staff to have a commitment to unlearning discrimination in order to become a more inclusive organisation
We recognise the major impact that climate change is having on our world. We work as an organisation and with partners in the city towards a low-carbon sustainable Oxford. All staff are expected to share this responsibility and support this work.
All staff are expected to be able to support and supervise volunteers and trainees on placements, including Crisis members as part of our Training Scheme
The Old Fire Station requires an open, creative and flexible approach to the work. This job description is a guide to the nature of the work required. It is not fully comprehensive or restrictive
The post-holder will be expected to carry out the duties of this post in line with the Old Fire Station’s policies and procedures and in line with all relevant insurance, legal, health and safety obligations
The post holder will have input into artistic and business planning and strategies, as part of an inclusive practice
We are a small team, and all staff are expected to support work across the organisation in a practical way, not just in their own area
Conditions of service
This is an 8-month maternity cover post
17.5 hours per week (evening and weekend work)
The post is subject to a three-month probationary period
There is an annual leave allowance of 25 days (pro rata) plus Bank Holidays, some days need to be taken at specified times during the year
Additional work-related travel expenses (not including travel to and from the office) will be payable in line with the relevant conditions and rates agreed
Application Deadline: Monday 25th January 2021.
Interviews by Zoom: Tuesday 2nd February 2021.
Please e-mail firstname.lastname@example.org with a covering letter and a CV and the equal opportunities monitoring form