Arts at the Old Fire Station seeks Duty Manager

Closing Date: 25 January 2021

Arts at the Old Fire Station

Location: Oxford

Remuneration: £10,053 pa


'Arts at the' in red on a white background. 'Old Fire Station' in white within a red rectangle.

Duty Manager (17.5 hours a week) – 8 months Maternity Cover

The Old Fire Station is a centre for creativity in Oxford housing two organisations: the homelessness charity Crisis and Arts at the Old Fire Station (AOFS). We share our building.

AOFS encourages people from all backgrounds to understand and shape the world in which we live through stories, creativity and the arts, and by connecting with others.


At AOFS, we produce and present across art forms, help people to be creative, support artists, include people facing tough times because of disadvantage, work with communities across Oxford.

In everything we do, we consider, facing the climate emergency, unlearning discrimination, being human friendly, experimenting and listening, building financial resilience.

We do this by good quality relationships, listening and learning, encouraging creativity and risk-taking, offering a public space which is welcoming to all, working collaboratively online, outside and elsewhere.

Essential to delivering our shared mission is the participation of Crisis members (homeless people using Crisis’ services) in our work.

Role Specification

Line managed by: Front of House Manager

Works closely with: Front of House Manager(s), Front of House Assistants, Usher Mentor, Deputy Director, Technical Manager, Theatre Technician, Volunteers and colleagues at Crisis, particularly Facilities Manager and Reception staff.

Manages: None, but will supervise front of house assistants and volunteers as and when required on shift

Salary – £10,053 at 0.47 contract (£21,390 full time equivalent)

Main duties and responsibilities

Key purpose

To make sure that all front of house operations run smoothly, with excellent customer service providing an informed welcome for audiences, the general public, artists, hirers and Crisis members. Working with colleagues to understand and overcome the challenges around accessibility in public spaces to ensure equal access for everyone. To be responsible for the Health and Safety operations of the building when on duty. As well as managing the bar, the event ticketing sales, casual staff and volunteers on shift. This role is responsible for locking up and securing the building at the end of the shift.

Main duties and responsibilities

Communicating with hirers on event nights to ensure all their requirements are met

Representing the Front of House Manager(s) when required to do so

Managing the volunteers on shift

Managing the bar and overseeing that alcohol is sold responsibly and in line with our licence

Supporting box office staff selling tickets for events

Setting up basic audio/visual equipment as and when required e.g. projector, screen, portable PA

Handling general enquiries from hirers, performers, promoters and the public

Being the responsible person for fire evacuation and Health & Safety issues on shift

Control and rotation of bar stock on shift

Cash handling and reconciliation

Ensuring compliance with licensing and health and safety law and regulation.


What we are looking for
Essential – If you have all of these, please apply.

Experience of a selling and/or customer facing environment

A commitment to excellent customer care

Experience handling and reconciling cash

An understanding of the importance of health and safety

The ability to work under pressure and multi-task

Experience of training others

Excellent communication skills (verbal and written)

Good Microsoft Office skills and experience

The ability to work evenings and weekends

A willingness to undertake appropriate training

Energy and enthusiasm to be part of a small team

Interest in the Arts

Desirable – if you don’t have all (or any) of these, don’t worry. We can teach you.

Experience using Outlook

Experience using event management systems

Experience of box office systems

Experience of working in an Arts environment

Examples of making improvements to organisational systems

Examples of making improvements to income streams from Front of House activity

Experience working in a small team

Experience working with vulnerable adults

Previous bar work and/or retail

Qualifications in First Aid, Fire Marshal, Health and Safety

An eye for detail and ability to complete tasks

Confidence around projectors and PA systems

We welcome and encourage applications from individuals without formal education and/or who identify as:

D/deaf and/or disabled


Working-class, benefit class, underclass


Global majority* and/or migrant

*This includes people of Black Caribbean, Black African, South Asian, East Asian, South East Asian, Middle Eastern, Arab, Latinx, Jewish, Romany and Irish Traveller heritage


As an equal opportunity employer, we recognise the diversity shortcomings of our industry and are committed to driving change and supporting employees to provide an inclusive workplace.

We expect staff to have a commitment to unlearning discrimination in order to become a more inclusive organisation

We recognise the major impact that climate change is having on our world. We work as an organisation and with partners in the city towards a low-carbon sustainable Oxford. All staff are expected to share this responsibility and support this work.

All staff are expected to be able to support and supervise volunteers and trainees on placements, including Crisis members as part of our Training Scheme

The Old Fire Station requires an open, creative and flexible approach to the work. This job description is a guide to the nature of the work required. It is not fully comprehensive or restrictive

The post-holder will be expected to carry out the duties of this post in line with the Old Fire Station’s policies and procedures and in line with all relevant insurance, legal, health and safety obligations

The post holder will have input into artistic and business planning and strategies, as part of an inclusive practice

We are a small team, and all staff are expected to support work across the organisation in a practical way, not just in their own area

Conditions of service

This is an 8-month maternity cover post

17.5 hours per week (evening and weekend work)

The post is subject to a three-month probationary period

There is an annual leave allowance of 25 days (pro rata) plus Bank Holidays, some days need to be taken at specified times during the year

Additional work-related travel expenses (not including travel to and from the office) will be payable in line with the relevant conditions and rates agreed

Application Deadline: Monday 25th January 2021.

Interviews by Zoom: Tuesday 2nd February 2021.

Please e-mail with a covering letter and a CV and the equal opportunities monitoring form