New Wolsey Theatre Seeks Customer Relations Manager

Closing Date: 8 March 2021

New Wolsey Theatre

Location: Ipswich, Suffolk

Remuneration: £28,265 per annum


A bright pink ‘N’ and ‘W’ in painted writing and beneath it in gold is written ‘New Wolsey Theatre’

If you love data, people, and being central to the action, this role is for you. As Customer Relations Manager you’ll get involved with all aspects of welcoming visitors to the theatre, making sure their experience is memorable for all the right reasons. Working closely with the Hospitality Services Manager, you will be a confident presence ‘Front of House’ during show times and a strong leader behind the scenes. You will genuinely love getting your hands on data to inform decision making and you’ll happily roll your sleeves up to dig deep into the numbers. Your extensive experience of managing ticketing processes will shine through as you advise, support and collaborate with colleagues to make New Wolsey Theatre customer service the best it can be. You will call upon your experience of managing successful loyalty programmes to roll out a new offer to our patrons in 2021-2022. The New Wolsey Theatre is an established and stable regional theatre with a big heart; come and make your mark.

This role is offered on a 12-month fixed-term contract, 40 hours per week.

For more information about this role and how to apply please visit our website.

We actively encourage applications from people of all backgrounds, especially those currently less represented in our organisation, the arts industry and on our stages. We are particularly interested to receive applications for this role from people from Black, Asian and ethnically diverse backgrounds, those who identify as deaf and disabled people, and neurodiverse people.

We are happy to make all reasonable adjustments to enable applicants to participate in the application and selection process, and for the successful applicant to carry out their role.

If you need us to make any adjustments to allow you to fully participate, please get in touch with Lucy Parker

The deadline for applications is 9am on Monday 8th March 2021